Years ago, I used to record calls using a cassette recorder with a tape deck and wires hanging out of my ear to the phone and back to the recorder. This was done for personal and private reasons and for record-keeping purposes. I do not record calls so I can sit back and listen to them and giggle or anything, who has time for that? No, its for a much more important reason. The same reason that you carry car insurance, home-owners insurance or wear hiking boots when hiking. Safety!
Why record calls, you might ask? There are a great deal of dumb people out there who say this or that. Over the years, I have had people post this or that about me saying I said this or that. One guy in particular, a Dr. Ken Wenzer who has a PHD, (pretty smart right?) posted things that I supposedly “said” to him, promises I made. They were a complete and total fabrication and misalignment of the facts. And he convinced others to say the same thing, in a collusion of sorts – getting others to lie to authorities and in online forums. And fortunately, I have always maintained and archived all of my voice proofs. Its clear what was said and using a time-date-stamped audio tape has always help me prove EXACTLY what was and was not said.
If you want to be 100% sure that you follow through on the specifics you promise someone or are going to work into a written agreement, you want to be sure you have that outlined as well. Its important to know what was said, how it was said and to hear voice inflections and more! It is easiest to speak the truth in your conversation, that way, it requires little review to see “what was said”. I find myself occasionally referencing a conversation to log notes important to the individuals contact history, or if I promised to send them a link to this or that.
It doesn’t matter if its a legal situation, a customer situation you need to review or an employee/subcontractor issue, you MUST record calls – all of them. The one time that it becomes absolutely necessary to have the recording, a get out of jail card if you will – you will regret not having a conversation.
INCOMING and OUTGOING! Check with your State laws but in the author’s humble opinion, it should be legal to record your own conversations for record-keeping purposes, period.
As a reporter on life around us and a free speech advocate, I am wired most of the time and record conversations of important meetings for record-keeping purposes. This also serves to later impeach testimony if someone outright lies. There is no greater defense than a consistent and persistent offense.
But why doesn’t everyone do it, you might ask? They do. Big companies like Verizon and AT&T are rumored to use a program referred to as the “Witness“. It records all calls, crunches software to determine if people are mad, satisfied or talking too long. They use software to analyze employee conversations without actually “listening” to the call, legally circumventing the wiretap laws.
To pad that circumvention, they play a little jingle that says something to the effect, “your call may be monitored or recorded for quality assurance”, like they are doing us a favor – to provide a better service. Well sort of. The big companies understand that recording a call is a vital piece to the business model, including security and protection.
Check the law and get familiar with the restrictions regarding your ability to record calls. Buy a digital recorder and record calls and protect your ass. If there are Doctors with PhD’s that are stupid enough to lie about things, you can be certain there are just general, plain non-degreed folks that will do the same thing!